Shipping Policy – Wear Luxora

Last updated: march 28, 2026

This Shipping Policy applies to all orders placed by consumers through the Wear Luxora webshop. This policy applies to all products sold by Wear Luxora, unless expressly stated otherwise.

1. Applicability

1.1 This Shipping Policy applies to all orders placed by consumers through the Wear Luxora webshop.

1.2 This policy applies to all products sold through Wear Luxora, unless expressly stated otherwise in writing or on the website.

1.3 Wear Luxora may deliver worldwide, but reserves the right to limit or exclude delivery to certain countries, regions, or addresses.

2. Shipping Destinations

2.1 Wear Luxora ships at least to the Netherlands and Belgium.

2.2 In addition, Wear Luxora may offer delivery to various other countries. The current shipping destinations will be shown during checkout or on the website.

2.3 Wear Luxora reserves the right to add, change, or exclude countries, regions, or shipping options at any time.

3. Order Processing

3.1 Orders are generally processed within 1 to 3 business days.

3.2 Orders are processed on business days only, excluding public holidays and special closing days.

3.3 During busy periods, holidays, promotions, launches, pre-orders, limited drops, or unforeseen circumstances, order processing may take longer.

4. Delivery Times

4.1 All delivery times stated by Wear Luxora are estimated delivery times and shall not be regarded as strict deadlines.

4.2 The average delivery time is approximately 5 to 8 business days after the order has been processed, depending on the destination country.

4.3 Where reasonably possible, Wear Luxora will inform the customer of delays. The customer may also contact Wear Luxora in the event of a delay through the contact form or via info@wearluxora.com.

5. Shipping Costs

5.1 Shipping costs may vary depending on the country, region, order value, shipping method, or promotion.

5.2 Wear Luxora may offer free shipping above a certain order amount. If applicable, this will be clearly stated on the website or during checkout.

5.3 The applicable shipping costs will be clearly displayed before the order is completed during checkout.

6. Customs and Import Charges

6.1 To the extent that Wear Luxora does not currently charge import duties, local taxes, or customs fees separately or communicate separate arrangements regarding these charges, the information shown during checkout or on the website shall apply.

6.2 If Wear Luxora offers shipping outside the relevant customs or VAT zones in the future, additional information regarding import duties, local charges, and customs procedures may be declared applicable.

7. Customer Responsibility

7.1 The customer is responsible for providing their name, delivery address, email address, telephone number, and any additional delivery information accurately and completely.

7.2 If the customer provides incorrect, incomplete, or misleading delivery information, the consequences shall be at the customer’s own expense and risk.

7.3 In such a case, Wear Luxora shall be entitled to suspend delivery, charge additional costs, or only resend the order once any extra costs have been paid.

8. Risk and Delivery

8.1 In consumer sales, the risk of loss of or damage to the product remains with Wear Luxora until the product has actually been received by the consumer or by a third party designated by the consumer, unless the consumer has chosen a carrier not offered by Wear Luxora.

8.2 If the customer independently chooses a carrier not offered by Wear Luxora, the risk transfers at the moment the goods are handed over to that carrier.

9. Delayed, Lost, or Missing Shipments

9.1 If a shipment appears to be delayed, lost, or missing, the customer must contact Wear Luxora through the contact form or via info@wearluxora.com.

9.2 Wear Luxora requests that the customer report this preferably within 14 days after the expected delivery date.

9.3 Before Wear Luxora proceeds with a refund, replacement, or any other solution, Wear Luxora has the right to first initiate an investigation with the carrier or fulfilment partner.

10. Damaged Delivery

10.1 If an order or product is received in damaged condition, the customer must contact Wear Luxora as soon as possible through the contact form or via info@wearluxora.com.

10.2 Wear Luxora requests that visible transport damage or damage upon delivery be reported preferably within 48 hours after receipt.

10.3 The customer is requested to provide a clear description of the issue and, where possible, photos of both the packaging and the product.

10.4 Depending on the circumstances and to the extent legally required or reasonably appropriate, Wear Luxora will provide an appropriate solution, including replacement, refund, or another reasonable resolution.

11. Undelivered, Refused, or Unclaimed Parcels

11.1 If a parcel cannot be delivered, is refused by the customer, or is not collected in time from a pickup point, the parcel may be returned to Wear Luxora.

11.2 In such a case, Wear Luxora reserves the right to deduct the shipping costs, return costs, and other reasonably incurred costs from any refund, to the extent permitted by law.

11.3 Any refund will only be made once the parcel has actually been returned to and processed by Wear Luxora.

12. Pre-orders, Launches, and Busy Periods

12.1 Wear Luxora may offer products on a pre-order basis.

12.2 For pre-orders, launches, limited drops, and other special releases, different or longer processing and delivery times may apply.

12.3 During busy periods, including promotions, sale periods, holidays, and launches, delays may occur in processing, shipping, and delivery.

13. Liability in Relation to Shipping

13.1 To the extent permitted by law, Wear Luxora shall not be liable for delays in delivery caused by carriers, logistics partners, customs procedures, government measures, force majeure, technical disruptions, or other circumstances beyond the reasonable control of Wear Luxora.

13.2 To the extent permitted by law, Wear Luxora shall also not be liable for indirect damage or consequential loss arising from delays in shipping or delivery.

13.3 Any stated delivery times are indicative only and do not constitute a guarantee.

14. Customer Service

14.1 For questions regarding shipping, delivery, delays, missing parcels, or damage, the customer may contact:

• the contact form on the website; or
• info@wearluxora.com

15. Relationship with Other Policies

15.1 This Shipping Policy must be read together with the other legal documents of Wear Luxora, including the Return and Refund Policy, the Privacy Policy, and the Terms of Service.

15.2 If any provision of this Shipping Policy conflicts with mandatory consumer law, the mandatory legal regime shall prevail.

16. Amendments

16.1 Wear Luxora reserves the right to amend this Shipping Policy at any time.

16.2 The most recent version of the Shipping Policy will be published on the website and will apply to future orders from the moment of publication.